Inclusive Product, Service and Policy Design: Flipping the Script on Diversity, Equity and Inclusion
Current conversations about diversity and inclusion often forget that these are not just talent management issues but affect how products, services and policies create outcomes that differ by gender, race, differences in ability, Indigeneity and other intersecting identities. In this talk, titled "Inclusive Product, Service and Policy Design: Flipping the Script on Diversity, Equity and Inclusion", Professor Sarah Kaplan shares the work of the Institute for Gender and the Economy (GATE) to explore what inclusive design would look like. Using examples from across industries and sectors, we’ll examine how a more inclusive economy could be achieved by organizations. This U of T Talks is presented by Professor Sarah Kaplan who is the Director, Institute for Gender and the Economy, Distinguished Professor of Gender & the Economy, Professor of Strategic Management and Fellow of the Lee-Chin Family Institute for Corporate Citizenship at the University of Toronto’s Rotman School of Management.